1. When can I receive the package after the payment?
Processing Time: Package processing time of order is not the delivery time, After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3 days; however, it can also be affected by the item's stock status.
2. What shipping method someone use?
Komene partners with major international shipping companies such as UPS. You can enjoy Free Two-Day Shipping here.
3. How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use the tracking number to track orders from tracking link.
Return & Exchange
At Komene, Customer Satisfaction Is Always Our Top Priority. Our Dedicated Quality Control And Quality Assurance Teams Will Inspect Your Items Prior To Shipping. Our Product Quality Is Guaranteed. We'll offer one-Year Free Warranty and 30 days free trail, We Can Easily Arrange An Exchange Or A Refund For You. We Are Here To Help! Please Feel Free To Submit A Ticket If You Have Any Issue With Your Order!
If You Have Any Troubles With Your Order Or Tracking, Please Feel Free To Contact firstname.lastname@example.org With Your Order Number And Email Address.
We Will Get Back To You Within 48hrs To Help You Resolve The Issue Or Track Your Order.